Delivery

Shipping & Delivery

There is one method available for shipping your order:
Registered Shipment (insured and traceable within the EU Countries).

This is the cheapest form of delivery as it will be via the general postal system. Orders by this shipment method are not insured nor traceable (insured and traceable within the EU Countries).

Target delivery time is up to 10 working days within the EU Countries.
Shipping details must include a street address and daytime telephone number.
Your order cannot be dispatched if these details are missing.

All orders are dispatched from Marvin S.p.a. during normal San Marino business hours.
Marvin S.p.a. reserves the right to limit quantities and may discontinue accepting orders at any time.

Marvin S.p.a. reserves the right to accept or reject orders in any combination or option(s) it determines to be in its best interest.

You may be subject to import duties, taxes and customs clearances levied by your country or other overseas authority once a shipment reaches your country, these charges are not included in the price.
You should contact your local customs office for further information on applicable duties, taxes, restrictions, and fees.

Insurance

Insurance is included in the shipping costs for EU countries.

Cancellations

Orders for products that are in stock and orders for any item in backorder status will be processed immediately and cannot be cancelled.

Return and Exchanges

If the coin do not correspond to the description, please return it within fourteen days from reception for an exchange, if possible. Unfortunately delivery and handling charges are not refundable. Marvin S.p.A will not accept partial returns nor will it issue partial refunds.
For your protection, we strongly recommend that you return your order by insured mail and save the receipt for your records. Marvin S.p.A is not responsible for lost or damaged return shipments.
Returns are acceptable only if the coin do not respond to the characteristics given in the description.
Returns are not possible for coins made of precious metals, or because the packaging is damaged.
Returns are not possible when the supply concerns goods for which prices are subject to market fluctuation which Marvin S.p.a is not able to influence and which can happen during the return period of fourteen days. Same provision applies for those products which have been produced on demand, or which contain element of personalisations.

Complaints

Marvin S.p.a. has a formal complaints procedure and any complaints should be emailed to the customer sevice (see e-mail address at the page Contacts).
A reply will be sent notifying you of what action is being taken and when it will be resolved.